PrestaShop support agreement
PrestaShop support agreement & SLA — stable PrestaShop technical support
A PrestaShop webshop is business-critical. With a clear support agreement and a defined SLA, you gain predictability, fixed response times, and clear prioritization when something goes wrong. PrestaShop support becomes an integrated part of your operations — not a firefighting exercise.
Emergency support
When your webshop is down, every minute counts. Emergency PrestaShop technical support ensures that critical issues are handled immediately, so you can start accepting orders again as quickly as possible. This may include server errors, critical module issues, or checkout failures that bring sales to a halt.
Fixed monthly agreement
A fixed monthly support agreement provides peace of mind in day-to-day operations. It can include ongoing updates, monitoring, performance checks, and smaller development tasks. PrestaShop support becomes planned rather than reactive.
Response times
Clearly defined response times are a core part of an SLA. You know exactly how quickly you can expect a response and action when you submit a support request. Critical issues receive the highest priority, while smaller problems are still handled within agreed timeframes.
Priority levels
Not all issues are equally urgent. With defined priority levels, support cases are categorized as critical, high, normal, or low. PrestaShop technical support is then managed accordingly, ensuring that the most business-critical issues are resolved first — without smaller tasks getting lost in the process.
Get a PrestaShop support agreement tailored to your business
Do you need both day-to-day peace of mind and emergency assistance when it really matters? With a tailored solution
PrestaShop support agreement, you get a technical partner who keeps an eye on your webshop — even when you don’t.
300.000+ online shops
Powered by PrestaShop worldwide
Over 10 Years of experience
Build & maintain PrestaShop
100% Responsive design
Mobile- and user-friendly
GDPR og PCI-DSS
Meets the latest requirements
Receive a price estimate for your new webshop today
Would you like to learn more about how we can help with your next web project? Click here to receive a free, no-obligation estimate.
At PrestaDesign, we specialise in the maintenance of your integrations.
With access to more than 250 payment gateways and third-party services, we deliver tailored integration solutions that ensure seamless performance and improved functionality for your online store. Partner with us to optimise your webshop using leading integrations on the market.
Payment solutions
Delivery methods
Digital marketing
