{"id":13230,"date":"2026-01-22T07:58:12","date_gmt":"2026-01-22T06:58:12","guid":{"rendered":"https:\/\/www.prestadesign.dk\/prestashop-support\/prestashop-support-agreement\/"},"modified":"2026-05-07T06:06:34","modified_gmt":"2026-05-07T04:06:34","slug":"prestashop-support-agreement","status":"publish","type":"page","link":"https:\/\/www.prestadesign.dk\/en\/prestashop-support\/prestashop-support-agreement\/","title":{"rendered":"PrestaShop support agreement"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;8cccc1f3-f553-4082-b433-72bf71475f13&#8243; background_color=&#8221;rgba(255,255,255,0.8)&#8221; background_image=&#8221;https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/prestashop1.png&#8221; background_position=&#8221;top_center&#8221; background_vertical_offset=&#8221;30%&#8221; background_blend=&#8221;color&#8221; module_alignment=&#8221;center&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;PrestaShop support agreement&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_font=&#8221;Montserrat|700|||||||&#8221; title_text_align=&#8221;center&#8221; title_font_size=&#8221;80px&#8221; max_width=&#8221;1200%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;150px||15px||false|false&#8221; custom_margin_tablet=&#8221;150px||||false|false&#8221; custom_margin_phone=&#8221;150px||||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; 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theme_builder_area=&#8221;post_content&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_margin_tablet=&#8221;|0px|0px|0px|false|false&#8221; custom_margin_phone=&#8221;|0px|0px|0px|false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;3_5,2_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; custom_css_main_element=&#8221;display:flex;||flex-wrap:wrap;&#8221; global_colors_info=&#8221;{}&#8221; custom_css_main_element_last_edited=&#8221;on|tablet&#8221; custom_css_main_element_tablet=&#8221;display:flex;||flex-wrap:wrap;&#8221; custom_css_main_element_phone=&#8221;display:flex;||flex-wrap:wrap;&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/Path-1158.svg&#8221; custom_padding=&#8221;50px|50px|50px|50px|true|true&#8221; custom_padding_tablet=&#8221;50px|50px||50px|false|false&#8221; custom_padding_phone=&#8221;|30px|50px|30px|false|false&#8221; custom_padding_last_edited=&#8221;on|tablet&#8221; custom_css_main_element=&#8221;margin:0!important;||order:2;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;PrestaShop support agreement &amp; SLA \u2014 stable PrestaShop technical support&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;48px&#8221; title_line_height=&#8221;1.2em&#8221; max_width=&#8221;700px&#8221; title_font_size_tablet=&#8221;48px&#8221; title_font_size_phone=&#8221;40px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;#000000&#8243; max_width=&#8221;700px&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>A PrestaShop webshop is business-critical. With a clear support agreement and a defined SLA, you gain predictability, fixed response times, and clear prioritization when something goes wrong. PrestaShop support becomes an integrated part of your operations \u2014 not a firefighting exercise.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Emergency support&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;48px&#8221; title_line_height=&#8221;1.2em&#8221; max_width=&#8221;700px&#8221; title_font_size_tablet=&#8221;48px&#8221; title_font_size_phone=&#8221;40px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;#000000&#8243; max_width=&#8221;700px&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>When your webshop is down, every minute counts. Emergency PrestaShop technical support ensures that critical issues are handled immediately, so you can start accepting orders again as quickly as possible. This may include server errors, critical module issues, or checkout failures that bring sales to a halt.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Fixed monthly agreement&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;48px&#8221; title_line_height=&#8221;1.2em&#8221; max_width=&#8221;700px&#8221; title_font_size_tablet=&#8221;48px&#8221; title_font_size_phone=&#8221;40px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;#000000&#8243; max_width=&#8221;700px&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>A fixed monthly support agreement provides peace of mind in day-to-day operations. It can include ongoing updates, monitoring, performance checks, and smaller development tasks. PrestaShop support becomes planned rather than reactive.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; disabled_on=&#8221;on|on|off&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/Mask-Group-6-2.png&#8221; custom_padding=&#8221;200px|0px|200px|0px|true|true&#8221; custom_padding_tablet=&#8221;200px||200px||true|true&#8221; custom_padding_phone=&#8221;150px||150px||true|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; custom_css_main_element=&#8221;margin:0!important;||order:1;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_code _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_margin=&#8221;0px|0px|0px|0px|false|false&#8221; custom_padding=&#8221;0px|0px|0px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; background_enable_color=&#8221;off&#8221; background_image=&#8221;https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/Mask-Group-1-3.png&#8221; custom_padding=&#8221;200px|0px|200px|0px|true|true&#8221; custom_padding_tablet=&#8221;200px||200px||true|true&#8221; custom_padding_phone=&#8221;150px||150px||true|true&#8221; custom_padding_last_edited=&#8221;on|desktop&#8221; custom_css_main_element=&#8221;margin:0!important;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_code _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_code][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#f7f7f7&#8243; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;50px|50px|50px|50px|true|true&#8221; custom_padding_tablet=&#8221;50px|50px||50px|false|false&#8221; custom_padding_phone=&#8221;50px|30px|50px|30px|true|true&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; custom_css_main_element=&#8221;margin:0!important;&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_heading title=&#8221;Response times&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;48px&#8221; title_line_height=&#8221;1.2em&#8221; max_width=&#8221;700px&#8221; title_font_size_tablet=&#8221;48px&#8221; title_font_size_phone=&#8221;40px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;#000000&#8243; max_width=&#8221;700px&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Clearly defined response times are a core part of an SLA. You know exactly how quickly you can expect a response and action when you submit a support request. Critical issues receive the highest priority, while smaller problems are still handled within agreed timeframes.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Priority levels&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;48px&#8221; title_line_height=&#8221;1.2em&#8221; max_width=&#8221;700px&#8221; title_font_size_tablet=&#8221;48px&#8221; title_font_size_phone=&#8221;40px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;#000000&#8243; max_width=&#8221;700px&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Not all issues are equally urgent. With defined priority levels, support cases are categorized as critical, high, normal, or low. PrestaShop technical support is then managed accordingly, ensuring that the most business-critical issues are resolved first \u2014 without smaller tasks getting lost in the process.<\/p>\n<p>[\/et_pb_text][et_pb_heading title=&#8221;Get a PrestaShop support agreement tailored to your business&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; title_level=&#8221;h2&#8243; title_font=&#8221;Montserrat|700|||||||&#8221; title_font_size=&#8221;48px&#8221; title_line_height=&#8221;1.2em&#8221; max_width=&#8221;700px&#8221; title_font_size_tablet=&#8221;48px&#8221; title_font_size_phone=&#8221;40px&#8221; title_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_heading][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;#000000&#8243; max_width=&#8221;700px&#8221; custom_padding=&#8221;20px||20px||true|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Do you need both day-to-day peace of mind and emergency assistance when it really matters? With a tailored solution <br \/>PrestaShop support agreement, you get a technical partner who keeps an eye on your webshop \u2014 even when you don\u2019t.<\/p>\n<p><a href=\"https:\/\/www.prestadesign.dk\/en\/contact-us\/\" class=\"btn btn-primary\">Contact us about a PrestaShop support agreement and SLA<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; disabled_on=&#8221;off|off|off&#8221; module_class=&#8221;fp-blurb-section&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; z_index=&#8221;2&#8243; custom_padding=&#8221;50px||50px||true|false&#8221; custom_padding_tablet=&#8221;100px||100px|||&#8221; custom_padding_phone=&#8221;50px||50px||false|false&#8221; global_module=&#8221;11234&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; positioning=&#8221;none&#8221; position_origin_a=&#8221;top_center&#8221; vertical_offset=&#8221;-100px&#8221; z_index=&#8221;250&#8243; width=&#8221;95%&#8221; max_width=&#8221;100%&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;bottom&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;300.000+ online shops&#8221; image=&#8221;https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/usp1.png&#8221; image_icon_width=&#8221;60px&#8221; module_class=&#8221;col-blurb-custom&#8221; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Montserrat|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;14px&#8221; body_font=&#8221;Montserrat||||||||&#8221; body_text_align=&#8221;center&#8221; body_font_size=&#8221;12px&#8221; body_line_height=&#8221;1.2em&#8221; background_color=&#8221;#FFFFFF&#8221; image_icon_custom_margin=&#8221;0px||0px||false|false&#8221; image_icon_custom_padding=&#8221;0px||0px||false|false&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; border_radii=&#8221;on|15px|15px|15px|15px&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Powered by PrestaShop worldwide<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_blurb title=&#8221;Over 10 Years of experience&#8221; 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