{"id":13209,"date":"2026-01-22T07:20:50","date_gmt":"2026-01-22T06:20:50","guid":{"rendered":"https:\/\/www.prestadesign.dk\/prestashop-support\/prestashop-troubleshooting\/"},"modified":"2026-05-07T06:07:26","modified_gmt":"2026-05-07T04:07:26","slug":"prestashop-troubleshooting","status":"publish","type":"page","link":"https:\/\/www.prestadesign.dk\/en\/prestashop-support\/prestashop-troubleshooting\/","title":{"rendered":"PrestaShop troubleshooting"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”8cccc1f3-f553-4082-b433-72bf71475f13″ background_color=”rgba(255,255,255,0.8)” background_image=”https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/prestashop1.png” background_position=”top_center” background_vertical_offset=”30%” background_blend=”color” module_alignment=”center” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”PrestaShop troubleshooting” _builder_version=”4.27.0″ _module_preset=”default” title_font=”Montserrat|700|||||||” title_text_align=”center” title_font_size=”80px” max_width=”1200%” module_alignment=”center” custom_margin=”150px||15px||false|false” custom_margin_tablet=”150px||||false|false” custom_margin_phone=”150px||||false|false” custom_margin_last_edited=”on|desktop” custom_padding=”||||false|false” title_font_size_tablet=”60px” title_font_size_phone=”32px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][et_pb_button button_url=”https:\/\/www.prestadesign.dk\/en\/#price-form” button_text=”Get a price estimate” button_alignment=”center” _builder_version=”4.27.0″ _module_preset=”default” custom_button=”on” button_text_color=”#000000″ button_border_radius=”100px” button_icon=”=||divi||400″ custom_margin=”||150px||false|false” button_text_size_tablet=”” button_text_size_phone=”18px” button_text_size_last_edited=”on|phone” global_colors_info=”{}” button_border_color__hover_enabled=”on|hover” button_border_color__hover=”#000000″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.26.0″ _module_preset=”default” custom_margin=”0px|0px|0px|0px|false|false” custom_margin_tablet=”|0px|0px|0px|false|false” custom_margin_phone=”|0px|0px|0px|false|false” custom_margin_last_edited=”on|desktop” custom_padding=”0px|0px|0px|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.27.0″ _module_preset=”default” width=”100%” max_width=”100%” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” custom_css_main_element=”display:flex;||flex-wrap:wrap;” global_colors_info=”{}” custom_css_main_element_last_edited=”on|tablet” custom_css_main_element_tablet=”display:flex;||flex-wrap:wrap;” custom_css_main_element_phone=”display:flex;||flex-wrap:wrap;”][et_pb_column type=”3_5″ _builder_version=”4.27.0″ _module_preset=”default” background_image=”https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/Path-1158.svg” custom_padding=”50px|50px|50px|50px|true|true” custom_padding_tablet=”50px|50px||50px|false|false” custom_padding_phone=”|30px|50px|30px|false|false” custom_padding_last_edited=”on|tablet” custom_css_main_element=”margin:0!important;||order:2;” global_colors_info=”{}”][et_pb_heading title=”PrestaShop troubleshooting with specialized PrestaShop technical support” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ title_font=”Montserrat|700|||||||” title_font_size=”48px” title_line_height=”1.2em” max_width=”700px” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ max_width=”700px” custom_padding=”20px||20px||true|false” global_colors_info=”{}”]<\/p>\n

When a webshop goes down unexpectedly, the impact is felt immediately on your bottom line. <\/span>Effective PrestaShop troubleshooting requires experience, a structured approach, and access to detailed technical logs.<\/span> With dedicated PrestaShop support<\/strong>, issues are quickly identified and resolved\u2014getting your store back online without unnecessary downtime.<\/span><\/p>\n

[\/et_pb_text][et_pb_heading title=”Critical errors” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ title_font=”Montserrat|700|||||||” title_font_size=”48px” title_line_height=”1.2em” max_width=”700px” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ max_width=”700px” custom_padding=”20px||20px||true|false” global_colors_info=”{}”]<\/p>\n

Critical errors typically appear as white screens, 500 errors, or a completely broken checkout flow. The objective is clear:<\/span>
Get the webshop back online as quickly as possible \u2014 and then identify the root cause of the problem.<\/span>
Prestashop technical support<\/strong> ensures a structured troubleshooting process using server logs, debug mode, and systematic elimination of potential causes<\/span><\/p>\n

[\/et_pb_text][et_pb_heading title=”Module conflicts” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ title_font=”Montserrat|700|||||||” title_font_size=”48px” title_line_height=”1.2em” max_width=”700px” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ max_width=”700px” custom_padding=”20px||20px||true|false” global_colors_info=”{}”]<\/p>\n

Modules from different vendors can conflict with each other. This can result in anything from minor visual issues to serious functional failures.
An experienced PrestaShop developer reviews hooks, overrides, and module dependencies to pinpoint exactly where the conflict occurs.
In these situations, professional Prestashop support <\/strong>is often the difference between a fast resolution and prolonged frustration. <\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ disabled_on=”on|on|off” _builder_version=”4.27.0″ _module_preset=”default” background_image=”https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/Mask-Group-6-2.png” custom_padding=”200px|0px|200px|0px|true|true” custom_padding_tablet=”200px||200px||true|true” custom_padding_phone=”150px||150px||true|true” custom_padding_last_edited=”on|desktop” custom_css_main_element=”margin:0!important;||order:1;” global_colors_info=”{}”][et_pb_code _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.26.0″ _module_preset=”default” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.27.0″ _module_preset=”default” width=”100%” max_width=”100%” custom_margin=”0px|0px|0px|0px|false|false” custom_padding=”0px|0px|0px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.26.0″ _module_preset=”default” background_enable_color=”off” background_image=”https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/Mask-Group-1-3.png” custom_padding=”200px|0px|200px|0px|true|true” custom_padding_tablet=”200px||200px||true|true” custom_padding_phone=”150px||150px||true|true” custom_padding_last_edited=”on|desktop” custom_css_main_element=”margin:0!important;” global_colors_info=”{}”][et_pb_code _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_code][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”#f7f7f7″ background_enable_image=”off” custom_padding=”50px|50px|50px|50px|true|true” custom_padding_tablet=”50px|50px||50px|false|false” custom_padding_phone=”50px|30px|50px|30px|true|true” custom_padding_last_edited=”on|phone” custom_css_main_element=”margin:0!important;” global_colors_info=”{}”][et_pb_heading title=”Payment errors” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ title_font=”Montserrat|700|||||||” title_font_size=”48px” title_line_height=”1.2em” max_width=”700px” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ max_width=”700px” custom_padding=”20px||20px||true|false” global_colors_info=”{}”]<\/p>\n

Errors in the payment flow are among the most critical issues: customers want to buy, but are unable to complete their purchase.
Prestashop technical support<\/strong> identifies whether the problem lies with the payment gateway, the module, API communication, or the configuration of currency, tax, and payment methods.<\/p>\n

Once the root cause has been identified, a long-term solution is implemented \u2014 not just a temporary \u201cquick fix\u201d.<\/p>\n

[\/et_pb_text][et_pb_heading title=”Checkout issues” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ title_font=”Montserrat|700|||||||” title_font_size=”48px” title_line_height=”1.2em” max_width=”700px” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ max_width=”700px” custom_padding=”20px||20px||true|false” global_colors_info=”{}”]<\/p>\n

Missing fields, validation errors, empty carts, or checkout loops can quickly drain conversion rates.
With targeted Prestashop support<\/strong>, the entire checkout flow is reviewed \u2014 including theme overrides, JavaScript errors, shipping modules, discount codes, and tracking scripts that may be blocking the process.<\/p>\n

[\/et_pb_text][et_pb_heading title=”Server and PHP errors” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ title_font=”Montserrat|700|||||||” title_font_size=”48px” title_line_height=”1.2em” max_width=”700px” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ max_width=”700px” custom_padding=”20px||20px||true|false” global_colors_info=”{}”]<\/p>\n

Not all issues originate in PrestaShop itself. Often, they\u2019re hidden in the server configuration: PHP versions, memory limits, max execution time, OPCache, database connections, or file permissions. PrestaShop technical support<\/strong> includes an in-depth review of the server environment to ensure the platform and hosting setup work optimally together. <\/p>\n

[\/et_pb_text][et_pb_heading title=”Urgent PrestaShop troubleshooting \u2013 get help now” _builder_version=”4.27.0″ _module_preset=”default” title_level=”h2″ title_font=”Montserrat|700|||||||” title_font_size=”48px” title_line_height=”1.2em” max_width=”700px” title_font_size_tablet=”48px” title_font_size_phone=”40px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#000000″ max_width=”700px” custom_padding=”20px||20px||true|false” global_colors_info=”{}”]<\/p>\n

Do you have a critical issue that\u2019s blocking sales or operations? Get fast, experienced PrestaShop support<\/strong> to bring your webshop back online \u2014 and eliminate the root cause for good. <\/p>\n

Contact us for urgent PrestaShop technical support<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” disabled_on=”off|off|off” module_class=”fp-blurb-section” _builder_version=”4.27.0″ _module_preset=”default” z_index=”2″ custom_padding=”50px||50px||true|false” custom_padding_tablet=”100px||100px|||” custom_padding_phone=”50px||50px||false|false” saved_tabs=”all” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.26.0″ _module_preset=”default” positioning=”none” position_origin_a=”top_center” vertical_offset=”-100px” z_index=”250″ width=”95%” max_width=”100%” animation_style=”slide” animation_direction=”bottom” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”300.000+ online shops” image=”https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/usp1.png” image_icon_width=”60px” module_class=”col-blurb-custom” _builder_version=”4.26.0″ _module_preset=”default” header_font=”Montserrat|700|||||||” header_text_align=”center” header_font_size=”14px” body_font=”Montserrat||||||||” body_text_align=”center” body_font_size=”12px” body_line_height=”1.2em” background_color=”#FFFFFF” image_icon_custom_margin=”0px||0px||false|false” image_icon_custom_padding=”0px||0px||false|false” text_orientation=”center” custom_margin=”||||false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n

Powered by PrestaShop worldwide<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Over 10 Years of experience” image=”https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/usp2.png” image_icon_width=”60px” module_class=”col-blurb-custom” _builder_version=”4.26.0″ _module_preset=”default” header_font=”Montserrat|700|||||||” header_text_align=”center” header_font_size=”14px” body_font=”Montserrat||||||||” body_text_align=”center” body_font_size=”12px” body_line_height=”1.2em” background_color=”#FFFFFF” image_icon_custom_margin=”0px||0px||false|false” image_icon_custom_padding=”0px||0px||false|false” text_orientation=”center” custom_margin=”||||false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n

Build & maintain PrestaShop<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”100% Responsive design” image=”https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/usp3.png” image_icon_width=”60px” module_class=”col-blurb-custom” _builder_version=”4.26.0″ _module_preset=”default” header_font=”Montserrat|700|||||||” header_text_align=”center” header_font_size=”14px” body_font=”Montserrat||||||||” body_text_align=”center” body_font_size=”12px” body_line_height=”1.2em” background_color=”#FFFFFF” image_icon_custom_margin=”0px||0px||false|false” image_icon_custom_padding=”0px||0px||false|false” text_orientation=”center” custom_margin=”||||false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n

Mobile- and user-friendly<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”GDPR og PCI-DSS” image=”https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/usp4.png” image_icon_width=”60px” module_class=”col-blurb-custom” _builder_version=”4.26.0″ _module_preset=”default” header_font=”Montserrat|700|||||||” header_text_align=”center” header_font_size=”14px” body_font=”Montserrat||||||||” body_text_align=”center” body_font_size=”12px” body_line_height=”1.2em” background_color=”#FFFFFF” image_icon_custom_margin=”0px||0px||false|false” image_icon_custom_padding=”0px||0px||false|false” text_orientation=”center” custom_margin=”||||false|false” custom_padding=”20px|20px|20px|20px|false|false” border_radii=”on|15px|15px|15px|15px” box_shadow_style=”preset1″ global_colors_info=”{}”]<\/p>\n

Meets the latest requirements<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” disabled_on=”off|off|off” _builder_version=”4.26.0″ _module_preset=”default” background_color=”rgba(0,0,0,0.75)” background_image=”https:\/\/www.prestadesign.dk\/wp-content\/uploads\/2024\/07\/JU2_9017.png” background_position=”top_center” background_blend=”color” z_index=”0″ custom_padding=”||100px||false|false” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ module_class=”btn-inline” _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.26.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Receive a price estimate for your new webshop today” _builder_version=”4.26.0″ _module_preset=”default” title_level=”h2″ title_font=”Montserrat|700|||||||” title_text_color=”#FFFFFF” title_font_size=”48px” title_line_height=”1.2em” title_font_size_tablet=”” title_font_size_phone=”38px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font=”Montserrat||||||||” text_text_color=”#FFFFFF” text_font_size=”18px” global_colors_info=”{}”]<\/p>\n

Would you like to learn more about how we can help with your next web project? Click here to receive a free, no-obligation estimate. <\/span><\/p>\n

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With access to more than 250 payment gateways and third-party services, we deliver tailored integration solutions that ensure seamless performance and improved functionality for your online store. Partner with us to optimise your webshop using leading integrations on the market. <\/p>\n

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